Privacy policy.

Privacy Policy

At Morello Press, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal information in compliance with the UK GDPR and the Data Protection Act 2018. By using our services or visiting our website, you agree to the practices described in this policy.

1. Who We Are

Morello Press is a wedding stationery business specialising in bespoke and hot foil stationery, based in Berkhamsted, UK. If you have any questions about this policy or how your data is handled, you can contact us at:

  • Email: hello@morellopress.co.uk

  • Phone: 07983 199585

2. Information We Collect

We only collect the information necessary to fulfil your orders and provide the best possible service. This includes:

  • Personal Information: Your name, email address, postal address, phone number, and any other details you provide when you place an order, request a quote, or contact us.

  • Order Details: Information relating to your stationery, such as the design brief, event details, and any preferences or specifications.

  • Payment Information: Payment details provided to our secure payment processing providers (we do not store your card details).

  • Website Usage Information: Information collected via cookies and analytics tools, including your IP address, browser type, and browsing behaviour on our website.

3. How We Use Your Information

Your information is used to:

  • Process your orders and deliver your stationery.

  • Communicate with you regarding your orders, quotes, or queries.

  • Improve our website, services, and customer experience.

  • Comply with legal or regulatory requirements.

We will only use your information for the purposes outlined above and will never sell or share it with third parties for marketing purposes.

4. Sharing Your Information

We may share your information with trusted third parties, but only when necessary to deliver your order or improve our services:

  • Delivery Services: To ship your stationery to the correct address.

  • Payment Processors: To securely process your payments.

  • Website Analytics Providers: To help us understand how visitors interact with our website and improve its functionality.

These third parties are only provided with the information they need to perform their services and are required to keep your information secure.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it.

  • Access to your data is restricted to authorised personnel only.

  • We use secure servers and encrypt sensitive information, such as payment details, during transmission.

  • We regularly review our security practices to ensure your data remains safe.

6. Data Retention

We retain your personal information only for as long as necessary:

  • Order Information: Kept for up to 6 years for tax, legal, and business record purposes.

  • Email Correspondence: Retained for up to 2 years unless required for ongoing projects or legal reasons.

  • Website Analytics Data: Stored for up to 14 months for trend analysis.

Once your data is no longer required, we securely delete or anonymise it.

7. Your Rights

You have the following rights under data protection laws:

  • Access: To request a copy of the personal data we hold about you.

  • Correction: To update or correct your personal information.

  • Erasure: To request that we delete your personal data, subject to legal or contractual obligations.

  • Restriction: To restrict how we process your data in certain circumstances.

  • Objection: To object to us processing your data for direct marketing or other purposes.

  • Data Portability: To request a copy of your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us at [insert your email]. We will respond within one month of receiving your request.

8. Cookies

Our website uses cookies to enhance your browsing experience. These are small text files stored on your device that help us:

  • Remember your preferences (e.g., language or font size).

  • Track website traffic and usage statistics.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment processors. Please note that we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page, and significant changes will be communicated to you directly where appropriate.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your data, please get in touch:

  • Email: hello@morellopress.co.uk

  • Phone: 07983 199585

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://www.ico.org.uk.