Privacy policy

PRIVACY POLICY

Last updated: 11 June 2026

This Privacy Policy explains how Morello Press collects, uses, stores and shares your personal information when you visit our website, place an order, submit an enquiry, purchase from us, sign up to our mailing list or otherwise communicate with us.

Morello Press is a UK-based hot foil print studio specialising in bespoke, semi-custom and personalised wedding stationery, printed stationery, paper goods and related design services.

Please read this Privacy Policy carefully.

1. WHO WE ARE

This website is operated by Morello Press.

Morello Press
66 Valley Road
Berkhamsted
Hertfordshire
HP4 3PZ
United Kingdom

Email: hello@morellopress.co.uk
Telephone: 07817 387914

For the purposes of UK data protection law, Morello Press is the data controller of the personal information we collect and process.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

We may collect:

  • your name;

  • email address;

  • phone number;

  • billing address;

  • delivery address;

  • wedding or event date;

  • venue details;

  • order details;

  • guest names, addresses, menu choices or other event details where needed for your stationery;

  • payment and transaction information;

  • enquiry details and messages you send to us;

  • proof approvals and project correspondence;

  • account information, if you create an account;

  • marketing preferences;

  • reviews or feedback you provide;

  • technical information such as IP address, browser type, device information, pages visited and website usage data.

We do not intentionally collect special category data. However, you may choose to provide personal information within wedding stationery wording or event details, for example dietary requirements, accessibility needs, religious ceremony details or other personal information. Where you provide this information, we will only use it to fulfil your order or project.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order;

  • directly from you when you submit an enquiry form;

  • directly from you when you contact us by email, phone, social media or another method;

  • when you approve artwork or provide wording, guest details or project information;

  • when you create an account or subscribe to our mailing list;

  • when you purchase a product or service from us;

  • automatically when you use our website, through cookies and similar technologies;

  • from Shopify and other service providers who help us operate our website and process orders.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • respond to enquiries;

  • provide quotes and proposals;

  • process orders and payments;

  • design, personalise and produce your stationery or artwork;

  • prepare digital proofs;

  • manage proof approvals and amendments;

  • package and deliver orders;

  • send order updates and customer service messages;

  • manage refunds, returns, complaints or production issues;

  • keep accounting, tax and business records;

  • improve our website, products and services;

  • prevent fraud and protect our website;

  • send marketing emails where you have opted in;

  • show relevant advertising or measure advertising performance where permitted by law and your cookie choices.

5. OUR LAWFUL BASES FOR USING YOUR INFORMATION

We only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

Contract

We process your information where it is necessary to provide products or services you have ordered, or to take steps before entering into a contract with you.

This includes processing enquiries, quotes, orders, payments, proofs, personalisation details, delivery details and customer service communications.

Legal obligation

We process some information where we need to comply with legal obligations, such as keeping tax, accounting and business records.

Consent

We rely on consent where you sign up to receive marketing emails or where consent is required for certain cookies and similar technologies.

You can withdraw consent at any time.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and your rights do not override those interests.

This may include responding to enquiries, managing customer relationships, improving our website, preventing fraud, keeping business records, and promoting our products and services in a proportionate way.

6. WEDDING AND EVENT DETAILS

If you order wedding stationery or event stationery, we may process personal information relating to your wedding or event.

This may include:

  • couple names;

  • wedding date;

  • ceremony time;

  • venue name and address;

  • guest names;

  • guest addresses;

  • menu choices;

  • table plans;

  • order of service wording;

  • accommodation or travel details;

  • other wording or details you provide for your stationery.

You are responsible for ensuring that you have permission to provide any guest information or third-party personal information to us.

We will only use this information to create, personalise, produce and deliver your stationery or to manage your project.

7. PAYMENTS

Payments may be processed through Shopify, payment providers or other secure payment services.

We do not usually see or store your full payment card details.

Payment providers process payment information in accordance with their own terms and privacy policies.

8. SHOPIFY

Our website is powered by Shopify.

Shopify helps us provide our online store, process orders, manage checkout, process payments, support customer accounts, provide analytics and operate related ecommerce services.

Personal information submitted through our website may be processed by Shopify and its service providers. Shopify may process personal information outside the UK.

You can read more about Shopify’s privacy practices through Shopify’s own privacy information.

9. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

  • Shopify;

  • payment processors;

  • delivery companies and couriers;

  • email providers;

  • website hosting and technical providers;

  • analytics providers;

  • marketing platforms, where you have consented or where permitted by law;

  • professional advisers such as accountants or legal advisers;

  • suppliers where needed to fulfil your order;

  • authorities, regulators or law enforcement where legally required.

We only share personal information where necessary and appropriate.

We do not sell your personal information.

10. MARKETING

If you sign up to our mailing list or otherwise consent to receive marketing emails, we may send you updates about Morello Press products, services, launches, offers and studio news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We may also use cookies, pixels or similar technologies for advertising or analytics where permitted by law and your cookie choices.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies may be used to:

  • make the website work properly;

  • enable basket, checkout and payment functions;

  • remember your preferences;

  • understand how visitors use our website;

  • improve our website and customer experience;

  • support marketing, analytics and advertising where permitted;

  • help keep our website secure.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

When you first visit our website, you may be shown a cookie banner that allows you to accept, reject or manage non-essential cookies.

You can also manage cookies through your browser settings, although blocking some cookies may affect how the website works.

For more detailed information about the cookies and similar technologies used on this website, please read our Cookie Policy.

12. HOW LONG WE KEEP YOUR INFORMATION

We only keep personal information for as long as necessary for the purpose it was collected.

As a guide:

  • order and transaction records may be kept for up to 6 years for tax, accounting and legal purposes;

  • project correspondence may be kept for as long as reasonably necessary to manage your project, respond to queries, resolve disputes and maintain business records;

  • proof approvals and production records may be kept where needed to evidence approved artwork and order details;

  • enquiry emails may be kept for a reasonable period in case you return to us or we need to refer back to the enquiry;

  • marketing information is kept until you unsubscribe or withdraw consent;

  • website analytics data may be kept according to the settings of the relevant analytics platform.

We may keep some information for longer where required by law, to resolve disputes, enforce agreements or protect our legal rights.

13. INTERNATIONAL TRANSFERS

Some of the service providers we use, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we rely on appropriate safeguards where required by law, such as adequacy regulations, standard contractual clauses or equivalent transfer mechanisms.

14. SECURITY

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online service can be guaranteed to be completely secure.

Please avoid sending highly sensitive information by email unless necessary.

15. YOUR RIGHTS

Under UK data protection law, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate personal information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to processing in certain circumstances;

  • request a copy of your personal information in a portable format in certain circumstances;

  • withdraw consent where we rely on consent.

These rights are not absolute and may depend on the circumstances.

To exercise your rights, please contact us at hello@morellopress.co.uk.

We may need to verify your identity before responding to your request.

16. COMPLAINTS

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

ICO website: ico.org.uk

17. CHILDREN

Our website and services are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

18. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policies of any third-party websites you visit.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Where required by law, we will notify you of significant changes.

20. CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Morello Press
66 Valley Road
Berkhamsted
Hertfordshire
HP4 3PZ
United Kingdom

Email: hello@morellopress.co.uk
Telephone: 07817 387914

Studio hours: Monday to Friday, 9am to 3pm