Shipping policy

SHIPPING POLICY

Last updated: 11 June 2026

This Shipping Policy applies to orders placed with Morello Press, including bespoke wedding stationery, semi-custom wedding stationery, personalised stationery, sample packs, printed paper goods, venue illustrations and other physical products.

Please read this policy carefully before placing an order.

1. ORDER PROCESSING

Processing times vary depending on the type of order placed.

For personalised, bespoke and made-to-order stationery, production timelines begin once we have received:

  • required payment or deposit;

  • all wording and order details;

  • guest names or variable information, where applicable;

  • final quantities;

  • written artwork approval;

  • any other information needed to complete your order.

Delays in providing information, payment, feedback or artwork approval may delay your order.

For sample packs and non-personalised physical products, orders are usually dispatched within the timeframe stated on the product page or at checkout.

2. WEDDING STATIONERY PRODUCTION TIMES

Wedding stationery production times vary depending on the size, complexity and print method of your order.

Estimated timelines will be confirmed during the enquiry or ordering process where applicable.

Any production timeline provided is an estimate unless expressly confirmed as guaranteed in writing.

If you have a fixed wedding or event deadline, you must let us know before placing your order.

We recommend allowing plenty of time for design, proofing, production, delivery and any unexpected delays.

3. SHIPPING DESTINATIONS

We currently ship within the United Kingdom unless otherwise agreed in writing.

If you are based outside the UK and would like to place an order, please contact us before purchasing so we can confirm whether international shipping is available.

International customers are responsible for any customs charges, import duties, taxes or fees that may apply.

4. DELIVERY CHARGES

Delivery charges will be shown at checkout, stated on your invoice or confirmed before dispatch.

Delivery costs may vary depending on:

  • order size;

  • parcel weight;

  • delivery destination;

  • courier or postal service used;

  • insurance or tracking requirements;

  • urgency.

For bespoke wedding stationery and larger orders, delivery costs may be quoted separately.

5. DELIVERY METHODS

We may use Royal Mail, courier services or other trusted delivery providers depending on the size, value and nature of your order.

Where appropriate, orders may be sent using a tracked, signed-for or insured service.

Once your order has been dispatched, we will provide tracking information where available.

6. DELIVERY TIMES

Delivery times are estimates and are not guaranteed unless expressly stated in writing.

We are not responsible for delays caused by Royal Mail, couriers, customs, severe weather, strikes, incorrect delivery details, failed delivery attempts or events outside our reasonable control.

If your order is time-sensitive, please tell us before placing your order.

7. DELIVERY ADDRESS

Orders will be sent to the delivery address provided by you.

You are responsible for ensuring that your delivery address is complete and accurate.

We are not responsible for orders delayed, lost, returned or delivered incorrectly due to an incomplete or inaccurate address provided by you.

If an order is returned to us because of an incorrect address, failed delivery or non-collection, you may be responsible for any redelivery costs.

8. LOST OR DELAYED PARCELS

If your order has not arrived within the expected delivery window, please contact us at hello@morellopress.co.uk.

We may need to allow the delivery provider time to investigate before arranging a replacement or refund.

For personalised, bespoke or made-to-order items, replacement may require additional production time.

We are not responsible for delays once an order has been dispatched, but we will assist where reasonably possible.

9. DAMAGED PARCELS

Please inspect your order carefully when it arrives.

If your order arrives damaged, please contact us at hello@morellopress.co.uk within 5 days of delivery.

Please include:

  • your order number or invoice reference;

  • a clear description of the damage;

  • photographs of the damaged item;

  • photographs of the packaging;

  • photographs of the delivery label, where possible.

Please keep the damaged item and packaging until we have reviewed the issue, as the delivery provider may require evidence.

Where an item has been damaged in transit, we will arrange a suitable remedy depending on the circumstances.

10. FAILED DELIVERY OR NON-COLLECTION

If delivery is attempted and you do not collect or rearrange delivery within the required timeframe, the parcel may be returned to us.

If your order is returned to us due to failed delivery, non-collection or an incorrect address, you may be responsible for the cost of redelivery.

Personalised and made-to-order items cannot be refunded because of failed delivery, non-collection or incorrect delivery details provided by you.

11. RISK AND OWNERSHIP

Risk in the goods passes to you once the order has been delivered to the delivery address provided.

Ownership of the goods passes to you once full payment has been received.

12. DIGITAL PRODUCTS

Digital products and digital files are not shipped physically.

Digital files may be supplied by download link, email or another agreed method.

Please refer to our Refund Policy and Terms of Service for further information about digital products.

13. QUESTIONS

If you have any questions about shipping or delivery, please contact:

Morello Press
66 Valley Road
Berkhamsted
Hertfordshire
HP4 3PZ
United Kingdom

Email: hello@morellopress.co.uk
Telephone: 07817 387914

Studio hours: Monday to Friday, 9am to 3pm